support incident tracker

We have hosted the application support incident tracker in order to run this application in our online workstations with Wine or directly.

Quick description about support incident tracker:

Support Incident Tracker (or SiT!) is a web based application for tracking technical support calls/emails. Engineers work to Service Level Agreements and incidents are flagged if they stray outside of them.

Features:

• Web based: easy to install and use
• Configurable service levels (SLA's)
• Tracks all inbound and outbound emails
• LDAP Integration (Support for Active Directory, eDirectory, openLDAP)
• Support for over 19 languages (and counting) + much more.

Audience: Information Technology.
User interface: Web-based.
Programming Language: PHP.
Database Environment: MySQL.

Categories: