otrs manager

We have hosted the application otrs manager in order to run this application in our online workstations with Wine or directly.

Quick description about otrs manager:

The ((OTRS - Manager)) is an easily to use reporting framework for OTRS (Open source Ticket Request System). For different agent-groups, queues and periods you can predefine statistics and display them as table or graphical chart or print them as report.

Features:

• Fast OTRS access without HTML/Browser
• Easy to use
• Powerfull functions / plugins
• Integrated SLA and escalation management
• Easy customization
• Automatic login to OTRS
• Supports Integrated Windows Authentication (IWA)
• Supports LDAP and ADS access for imbedded customer informations

Audience: Customer Service.
User interface: GTK+.
Programming Language: PHP.
Database Environment: MySQL.

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