glpi helpdeskrating

We have hosted the application glpi helpdeskrating in order to run this application in our online workstations with Wine or directly.

Quick description about glpi helpdeskrating:

Helpdeskrating is a Plugin for GLPI http: //www.glpi-project.org extending the helpdesk tickets with a new tab. Here the work of the technician can be rated in 4 different
categories (overall, sollution, technician, time) with points from 1 to 6, where 1 is best and 6 is worst.

In turn the technician can also rate the requester's communication, input and collaboration, also with points from 1 to 6.

Additional to that the requester and the technician have the possibillity to add a comment to their rating, to explain the given points, if needed.

The rating is possible as soon as the ticket is solved.

GLPI-Logo by the GLPI-Project
Thumbs in Logo by http: //commons.wikimedia.org/wiki/User: Bersam.

Features:

• Rating of Helpdesk tickets by the requester and the technician
• Rating is optional and always possible as soon the ticket is solved
• Rating a Ticket automatically accepts the solution
• Different statistics for the technician

Audience: System Administrators.
User interface: Plugins.
Programming Language: PHP.
Categories: