glpi helpdeskrating online with Winfy

We have hosted the application glpi helpdeskrating in order to run this application in our online workstations with Wine or directly.


Quick description about glpi helpdeskrating:

Helpdeskrating is a Plugin for GLPI http: //www.glpi-project.org extending the helpdesk tickets with a new tab. Here the work of the technician can be rated in 4 different
categories (overall, sollution, technician, time) with points from 1 to 6, where 1 is best and 6 is worst.

In turn the technician can also rate the requester's communication, input and collaboration, also with points from 1 to 6.

Additional to that the requester and the technician have the possibillity to add a comment to their rating, to explain the given points, if needed.

The rating is possible as soon as the ticket is solved.

GLPI-Logo by the GLPI-Project
Thumbs in Logo by http: //commons.wikimedia.org/wiki/User: Bersam.

Features:
  • Rating of Helpdesk tickets by the requester and the technician
  • Rating is optional and always possible as soon the ticket is solved
  • Rating a Ticket automatically accepts the solution
  • Different statistics for the technician


Audience: System Administrators.
User interface: Plugins.
Programming Language: PHP.
Categories:
Office/Business

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