erlang calculator

We have hosted the application erlang calculator in order to run this application in our online workstations with Wine or directly.

Quick description about erlang calculator:

This is an Erlang B and C calculator. Used in call centers to predicted service quality. Erlang B is also used in network planning. Written in Visual Studio C#. Erlang C is used or modified in commercial workforce management software.

Features:

• Probability of blocking calls,
• Number lines required,
• Able to determine maximum number of calls in an hour,
• Predicted Telephone Service Factor (TSF),
• Agent occupancy (percentage of time on calls),
• Determine the number of calls that will be waiting,
• Provide the average speed to answer a call,
• And, the ability to determine the number of agents needed.

Audience: Customer Service.
User interface: Win32 (MS Windows).
Programming Language: C#.
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